Refund policy

All sales are final. We do not accept returns or exchanges for sizing, change of mind, or buyer's remorse.

The exception: if your order arrives defective, damaged in transit, or if we shipped you the wrong item, we'll make it right with a replacement or refund at no cost to you.

To report a shipping or production issue:
- Contact us at contact@notbydesign.shop within 7 days of delivery
- Include your order number and photos of the issue (damage, defect, or incorrect item)
- We'll review and respond within 2-3 business days with next steps

Refunds for approved claims are issued to your original payment method and may take 5-10 business days to appear, depending on your bank or card issuer.